Frequently Asked Questions
General:
- Arrive at least 10 minutes early to the studio.
- No admittance to class 5 minutes after the start time of class.
- No cell phones, gum chewing or loose jewelry in class.
- Proper workout attire required. No jeans, denim, work clothes, etc. allowed.
- Grip Socks are suggested. They are available for purchase at the studio.
- Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class!
- No children allowed at the studio while class is in session.
- If you are not feeling well or experiencing any symptoms DO NOT come to the studio. Please call the studio at 310-405-6394 (Santa Monica) or 818-928-0833 (Studio City) to discuss class cancellation options.
- Instructors and class types are subject to change without notice. Check the class schedule for updates.
- You book it, you buy it! Whether you waitlist or book into a class, if you’re added to a class we expect you to show up.
- Classes are non-transferrable or refundable.
Etiquette Policy – Be a kind person! We are one community together and encourage a positive growth experience for everyone. At Tribe Pilates positivity and community go a long way. Rude or aggressive behavior and words towards any staff member or student in our community will not be tolerated.
Class Return and Exchange Policy
All services are non-refundable or exchangeable. All sales are final.
Don’t talk, text, or gram on a phone during class!
Tribe Pilates does not allow cell phones during class. If there is an emergency or chance of an emergency please notify the instructor beforehand! Selfies are encouraged pre and post class, show some love and tag @tribepilatesstudio on IG!
Merchandise Return Policy
No returns or refunds to original form of payment. Exchanges may be made for Tribe Pilates credit within 14 days of purchase under the conditions that the item(s) exchanged have original tags and packaging still intact, and that the item(s) are unworn, unused, unstained, and not damaged.
Advancement Policy
We recommend taking a Feel Good Flow or Private class before advancing. Please inform your instructor if you’re a beginner.
Studio Age Policy
Clients 16 to 17 years of age must attend one private pilates session at Tribe Pilates to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 16 and 17 may attend group classes with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver for the waiver with the 16 to 17 year old client at a Tribe Pilates to keep on file. Clients of 16 to 17 years of age must present a picture identification card or parent/guardian confirms age and assumes liability.
Pre & Post Natal Policy
All pregnant clients can attend group classes during their first trimester, but must inform their instructor that they are pregnant. All pregnant clients will be required to get instructor approval as well as provide a doctor’s note prior to taking classes during their second or third trimester (14-27 weeks). Upon receiving instructor approval with a doctor’s note, pregnant students in their second trimester will be limited to our Booty & Stems class & private sessions and must adhere to instructor prenatal modification. Our goal is to maintain a safe and positive experience for all clients at Tribe Pilates so we appreciate your understanding of the steps needed to take to achieve this with clients having future Tribe members!
Lost and Found
Tribe Pilates is not responsible for items lost, misplaced, or stolen while visiting a studio. However, our community of clients look out for one another and often return found items to the front desk. If you think you may have lost something, contact Tribe Pilates staff at info@tribepilatesstudio.com to check! Items are held at the desk disposed on a month-to-month basis.
Dog Policy
Dogs are not allowed in the classrooms, class area or private ares of the studio.
Class Switch Policy
Class switches are not permitted. Late switches cause open reformers in waitlisted classes, which prevents a fellow student from getting into class. Please only book classes you can definitely attend. Late cancel fees will apply if the request is made within 12 hours of the class for unlimited members. Single or package reformer class members are unable to switch classes once the 12 hour cancellation window has lapsed.
Class Lateness Policy
Clients are only permitted to enter within 5 minutes after a class starts to keep our clients safe and the flow of class moving. Please arrive 10 minutes early to secure your spot. If you are not present promptly at class start time, your spot can be given to a client waiting on standby after that 5 minute period lapses. If you are denied class entry due to lateness, you may attend a later class.
Waitlist Policy
Our system will automatically add you to class if a spot becomes available within a reasonable period of time prior to the start of class. We recommend continuing to check the schedule in case a spot does open up and you can manually add yourself to class as well. Standard cancellation policies apply. If you anticipate you will not be able to attend class, simply remove yourself from the waitlist 12 hours in advance to avoid late cancel fees. You will receive an email or text notification confirming when you have been added to class from the waitlist.
Class Cancellation Policy
You may cancel your reservation with no charge up to 12 hours prior to the start of your scheduled class. Tribe Pilates has a strict 12 hour cancellation policy. Cancellations made with less than 12 hours notice will result in a $15 Late Cancel fee for members and non-members. You will still retain your single class credit.
Cancelled classes cannot be switched within the 12 hour window. All sales are final.
Class No Show Policy
If you are not going to make it to class please make every effort to cancel to allow another client to take your spot. Absence to class without a cancellation will result in a $20 No Show fee for members and non-members. You will still retain your single class credit.
Private and Duet Cancellation Policy
Private and Duet Sessions have a 24 hour cancellation policy. If you need to reschedule, cancel, or miss your session, you will be charged for the full cost of the session or one will be deducted from your package.
Class Expiration Policy
Standard single session and package classes expire 8 months (220 days) from the date of purchase. All Tribe Pass packages expire 30 days from the date of purchase.
Extension Policy
We do not allow any extensions of your existing packages. You must use your classes in your given package time period.
Monthly Unlimited Membership Usage Policy
All monthly unlimited memberships and packages are limited to one class per member per day. All memberships including the first month membership promotion are set up with auto-renewal in place unless we are notified. The first month membership promotion will automatically renew to the month to month membership following the completion of your first month unless we are notified that you would like to switch to the 6 month membership or turn off auto-renewal.
Monthly Unlimited Membership Hold Policy
All members receive one free hold per twelve-month calendar year. For example: If you suspend your membership in January of the current year, then your next free pause would not be available until the following year. If you need an additional hold within the current year after your free hold, then additional holds are available for $5 for each hold. Members may place their membership on hold for a minimum of seven days and a maximum of six months.
To hold your membership, email info@tribepilatesstudio.com with the exact begin and end dates needed. You must get written email confirmation of both the hold and release of the hold. Medical suspensions may be put into place free of charge following the receipt of a valid doctor’s note.
Monthly Unlimited Membership Cancellation Policy
Members may cancel their month to month membership with 14 days remaining on the current month via written email notice. If a cancellation request is within 14 days of your renewal date then you will be subject to payment of the following month as well, which will be your final month at the studio under the membership. You will receive an email confirmation outlining your cancellation.
For example: If your payments process on the 14th of each month and you wish for August to be your LAST month of classes, you would request cancellation on or before August 1st to avoid any further payment. If it comes after August 1st then your last payment would take place on August 14th and your last day to join us for classes would be September 13th. Your membership monthly rate will be honored as long as membership is maintained. Reinstated membership will be sold at current market rate following cancellation.
6 Month Unlimited Membership Cancellation Policy
Members may cancel their 6 month membership once the 6 months expire with 30 days written email notice. If you need to cancel your 6 month membership prior to fulfilling the 6 month commitment then there will be a cancellation fee applied that will be the difference between the month to month membership and 6 month membership rates, calculated based on remaining months remaining on the 6 month membership. You will receive an email confirmation outlining your cancellation.
For example: If your payments process on the 14th of each month and you wish for August to be your LAST month of classes, you would request cancellation on or before July 14th to avoid any further payment so long as your 6 month membership is fulfilled by August 14th. If it comes after July 14th then your last payment would take place on August 14th and your last day to join us for classes would be September 13th. 6 month membership rate will be honored as long as membership is maintained. Reinstated membership will be sold at current market rate following cancellation.
If your membership billing fails to process, Tribe Pilates will try to contact you via email. Your membership will be suspended and ultimately cancelled should you not provide payment within seven days of your bill date.
Consumers Right to Cancellation: You may cancel your membership contract without any penalty or further obligation within two (2) days from purchase date.
Billing and Contract Cancellation
If your billing fails to process, Tribe Pilates will try to contact you via email. Should you not provide payment within seven days of your bill date, your membership and booking privileges will be suspended until balance is received and account is in good standing.
Waiver of Liability and Informed Consent
The risk of injury from activities at Tribe Pilates is significant, including the potential for permanent paralysis and death. While rules, guidelines, equipment and personal discipline may reduce risk, the possibility of serious injury or death does exist. By signing up for a class you accept these risks and waive Tribe Pilates of any liability and potential legal action. See Waiver form for additional details. The waiver must be signed and given to the instructor prior to taking your first class.
Privacy Policy
Tribe Pilates respects the privacy of visitors to our studio and site. This Privacy Policy governs the use and collection of information from you by Tribe Pilates (“we” or “us”) through your use of this site. This Privacy Policy does not apply to any information you may provide to us through other means; for example, at a live event, via mail, or via telephone.
Please read this Privacy Policy carefully so that you understand our online privacy practices. By visiting this site, you agree that your visit, and any dispute over our online privacy practices, is governed by this Privacy Policy and our New Client Registration & Waiver form. Questions regarding privacy issues should be directed to:
Types of Information we may Collect:
The information we gather falls into two categories: (1) information (for example, your name and address) that you voluntarily supply (for example, when you register as a visitor to the site, or fill out our New Client Registration & Waiver form), and (2) information gathered on usage patterns and preferences as visitors navigate through our sites. In some cases, it is an agent or affiliate of ours that collects the information on our behalf. We may use your registration information to contact you for customer service purposes, to inform you about the services offered over our site or at the studio or of important changes or additions to our site, and to send you newsletters, offers and information that you request or that we think may interest you.
Email Newsletters: We may offer you the opportunity to subscribe to email newsletters on topics that we believe are of interest to our visitors. If you have opted to receive our newsletter, you may always unsubscribe later if you decide not to receive further mailings of the newsletter from us. Each newsletter will include instructions on how to unsubscribe from future issues by using either a designated reply email address or hyperlink.
Browser Level Information and IP Addresses: Our web servers automatically collect limited information about your computer configuration when you visit our site, including the type of browser software you use, the operating system you’re running, the resolution of your computer monitor, the Web site that referred you, and your IP address. (Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data such as the web pages you want to view can be transmitted to you.) We also use IP address information for systems administration and troubleshooting purposes. Your IP address does not tell us who you are. We use this information to deliver web pages to you upon request, to tailor our site to the interests of our users, and to measure traffic within our site.
Disclosure of Information:
Why we want to know: We collect information in order to make our services and site more useful and relevant to you.
Third Parties: We will not share the personally-identifiable information you provide when registering on our site with third parties.
Vendors and Provider Partners: To make our sites more valuable to our visitors, we may offer some features in conjunction with other providers (“Provider Partners”). Our email newsletters and email services, may be made available through agreements with providers that specialize in operating such services. In some instances, our Provider Partners will have the same access to your information as we do. Their use of the information will be subject to the terms of their respective privacy policies, which you can find on their sites. We may also use vendors and third-party contractors to help us operate our site, analyze or process data on our behalf, or improve the services that we offer to you. We may provide these vendors and contractors with information about our visitors that is necessary for them to perform the services that we request.
Statistical Information: Much of the information we collect is in the form of aggregated statistics, such as the traffic that visits various pages within our sites, and the habits and preferences of our audience. Such aggregated information does not include any information that would identify you personally. We may use such aggregated information and disclose it to third parties as we see fit.
Sites to Which We Link: Our site includes links to other sites, and provides access to services offered by third parties, whose privacy policies we don’t control. When you access another site or purchase products or services or conduct other transactions through our sites, use of any information you provide is governed by the privacy policy of the operator of the site you’re visiting or the provider of such products or services.
Other Disclosures: We may occasionally release information about our visitors when release is appropriate to comply with law, to enforce our New Client Registration & Waiver form, or to protect the rights, property or safety of visitors to our sites and studio, the public, our customers, or our corporation and its employees, agents, partners and affiliates. As our business grows, we may buy or sell various assets. In the unlikely event that our company, or the bulk of our assets relating to this site, is acquired by another company, information on our visitors would be among the transferred assets.
Storage of Information:
All information gathered on our site is stored within a database operated by us or by a contractor on our behalf. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.
Changes to this Privacy Policy:
If we need to change our privacy policy at some point in the future, we’ll post the changes on our site before they take effect.
Who can participate in pilates?
Pilates is for everyone – from the novice all the way to the experienced athlete! We encourage any individual at any stage of their fitness goals to take pilates to transform the way you look and feel. We advise that you consult with your physician to ensure you are physically cleared to take a reformer based pilates class as well as work with our trained instructors to find the right level class for you. See additional information regarding our policies for pregnant clients as well clients under the age of 18.
How do I sign up and schedule classes?
It’s easy! You will need to create an online profile through the Mindbody site or app. You can access that directly through our “Sign Up Now” button at the top of every page throughout tribepilatesstudio.com. Once you have your profile set up then you can then you can review our schedule and book your class. A valid credit card must be on your profile with the studio in order to enroll in classes. Within this profile you will be able to reserve your classes, cancel your classes, keep track of your schedule, and have a running record of all classes attended, transaction history, receipts, etc. If you need further assistance please don’t hesitate to contact the studio and email us at info@tribepilatesstuiod.com
Where do I park?
Santa Monica: There are metered parking spaces available on Pico Blvd and 10th St. as well as some 2 hour parking on 9th St. Please read all parking enforcement signs before you park. Tribe Pilates is not responsible for any parking tickets or towed vehicles.
Studio City: There is free two hour parking in the garage underneath the shopping center. The entrance to the parking garage is located off of Laurelgrove Ave. to your right. There is also metered street parking available on Ventura Blvd.
Mar Vista: There are metered parking spaces available on Venice Blvd as well as some free street parking on Inglewood Blvd and the surrounding neighborhood. There is also a Farmers Market on Sundays so please allow for extra time to park. Please read all parking enforcement signs before you park. Tribe Pilates is not responsible for any parking tickets or towed vehicles.
Will I need to fill out paperwork for my first Pilates class or private session?
Yes! There is a waiver form for you to fill out upon arrival of your first Pilates class or private session. We want to know to know what to expect as well as provide as much information as possible so we can help you achieve your goals. Please arrive 10 minutes early to your first class to allow enough time to fill out our waiver form.
What if I am under 18 years old?
Clients 16 to 17 years of age must attend one private Pilates session at Tribe Pilates to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 16 and 17 may attend group classes with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver for the waiver with the 16 to 17 year old client at a Tribe Pilates to keep on file. Clients of 16 to 17 years of age must present a picture identification card or parent/guardian confirms age and assumes liability.
What if I am pregnant?
All pregnant clients can attend group classes during their first trimester, but must inform their instructor that they are pregnant. All pregnant clients will be required to get instructor approval as well as provide a doctor’s note prior to taking classes during their second or third trimester (14-27 weeks). Upon receiving instructor approval with a doctor’s note, pregnant students in their second trimester will be limited to our Booty & Stems class & private sessions and must adhere to instructor prenatal modification. Our goal is to maintain a safe and positive experience for all clients at Tribe Pilates so we appreciate your understanding of the steps needed to take to achieve this with clients having future Tribe members!
What class or package should I purchase?
Tribe Pilates offers many class, private and package pricing options to allow you to find the right for you. We encourage you to review all pricing options on our “Pricing” page to get more detailed information on what is available. GIFT CARDS are available so you can enjoy each class with friends and family! Please email info@tribepilatesstudio.com with the following information:
- Email address of your recipient
- Amount to be issued on the Gift Card
- Add a customized message
- Choose a date you wish the Gift Card to be sent
The purchase amount can be for any particular pricing option listed on-line or any customized amount you choose. We will email you a receipt and confirmation once the Gift Card is sent out. Gift cards never expire and the value of a gift card can be used toward any purchase, even if a specified purchase was paid for initially. Once the gift card has been redeemed and a purchase has been activated, the classes will expire just like any other classes purchased.
What should I wear?
Form fitting and comfortable exercise clothing similar to what one would wear to yoga is recommended. If your clothes are overly loose it may make it difficult for the instructor to observe your form and make necessary corrections during your class or private session. Dress so that you are able to move freely, but not too loose fitting that may hinder your exercise performance. There are many movements that could cause a loose shirts or shorts to drift up. We recommend an under garment for men as you will be lying down and shorts do ride up. Please do not wear pants that are not draping over your feet as that could interfere with your performance and be dangerous to you and other clients. Pilates is meant to be taken barefoot similar to yoga so grip socks are optional. Hygiene is of the utmost importance and equipment is wiped down and disinfected before and after every class.
We encourage you to bring your own towel and reusable water bottle. We only have a water machine available and no cups.
What are your studio policies?
- Please arrive at least 10 minutes early to the studio.
- No admittance 5 minutes after the start time of class.
- No cell phones, gum chewing or loose jewelry in class.
- Proper workout attire required. No jeans, denim, work clothes, etc. allowed.
- Grip Socks are suggested. They are available for purchase at the studio.
- Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class!
- No children allowed at the studio while class is in session.
- If you are not feeling well or experiencing any symptoms DO NOT come to the studio. Please call the studio at 310-405-6394 (Santa Monica) or 818-928-0833 (Studio City) to discuss class cancellation options.
- Instructors and class types are subject to change without notice. Check the class schedule for updates.
- Classes are non-transferrable or refundable.
- Belongings are to be placed safely next to or under your reformer to avoid crowding in the lobby. Cubbies are only to be used at a team member’s discretion.
- If you know you are not able to attend your class or session please cancel within 12 hours of your class start time. You will be charged a late cancel fee if you cancel within 12 hours of the start of class.
- Please do your very best to let us know if you are unable to make class. If you do not show up you will be charged a “no show” fee.
- Be Kind and Have Fun!
What if I am late for class?
Clients are only permitted to enter within 5 minutes after a class starts to keep our clients safe and the flow of class moving. Please arrive 10 minutes early to secure your spot. If you are not present promptly at class start time, your spot can be given to a client waiting on standby after that 5 minute period lapses. If you are denied class entry due to lateness, you may attend a later class. We understand traffic and parking can we unpredictable and we will do our best to accommodate you for your scheduled class if you are running behind. If you think you will be beyond 5 minutes arrival please email info@tribepilatesstudio.com.
What if I need to cancel?
No problem! You may cancel your reservation with no charge up to 12 hours prior to the start of your scheduled class. Tribe Pilates has a strict 12 hour cancellation policy. Cancellations made with less than 12 hours notice will result in a $15 Late Cancel fee for members and non-members. You will still retain your single class credit.
Private and Duet Sessions have a 24 hour cancellation policy. If you need to reschedule, cancel, or miss your session, you will be charged for the full cost of the session or one will be deducted from your package if cancelled within 24 hours.
If you are not going to make it to class please make every effort to cancel to allow another client to take your spot. Absence to class without a cancellation will result in a $20 No Show fee for members and non-members. You will still retain your single class credit.
If you are a member and need to cancel your membership you may do so with 30 days written email notice and the payment of one final month dues. You will receive an email confirmation outlining your cancellation.
- Please arrive at least 10 minutes early to the studio.
- No admittance 5 minutes after the start time of class.
- No cell phones, gum chewing or loose jewelry in class.
- Proper workout attire required. No jeans, denim, work clothes, etc. allowed.
- Grip Socks are suggested. They are available for purchase at the studio.
- Notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class.No children allowed at the studio while class is in session
- If you are not feeling well or experiencing any symptoms DO NOT come to the studio. Please call the studio at 310-405-6394 (Santa Monica) or 818-928-0833 (Studio City) to discuss class cancellations options.
- Instructors and class types are subject to change without notice. Check the class schedule for updates.
- Classes are non-transferrable or refundable.
- All belongings except for water and a small towel must be kept in our cubbies or safely tucked next to your reformer. Please keep belongings to a minimum.
- If you know you are not able to attend your class or session, please cancel within 12 hours of your class start time. You will be charged a late cancel fee if you cancel within 12 hours of the start of class.
- Please do your very best to let us know if you are unable to make class. If you do not show up, you will be charged a “no show” fee.
- Be Kind and Have Fun!